"I understand your frustration, but there's nothing I can do"--evidentally is "Untrusts" creed.
They took an extra $400 from my account on a bank machine withdrawal---nothing they could do as I did not catch it in time.
Started making $14 monthly checking acct. fees--I closed the acct. via mail from my new banking instition. They charged me $20 for not closing the acct. in person. They acknowledged that since I have another type acct. at "Untrust" I should never have been charged the $14 per month fee--but, since I had closed my acct., "There's nothing I can do, you don't have an acct. to credit the money back to". I was there in person, but no, they wouldn't give me the money. If I would open back up the acct., with even one dollar, I could continue to use the safe deposit box. Okay, if I do that, can I get my $14 charges back. NO.
I was told that it was my responsibility to catch the charges and notify them, and that they could only go back "a month or two"--. So, if "Untrust" makes an "error"(ha, ha) and you do not catch it quickly, they are not obligated to do anything about it. Not even sure this is legal, but they sure make some quick, easy cash off of my one little account.
Would love to know how much they've accumulated from their brand of banking--
