I agree. I ordered a leather corner sofa from Argos which was guaranteed to be delivered within 35 days. Payment taken on order in full (£700).
The sofa was due to be delivered by 7th August but on this date still had not received a delivery date or any correspondence from them.
On ringing them (an 0870 number) I was advised that there was a shipping delay and we would receive the sofa by today.
Today has arrived, and again NO correspondence from them. On ringing (and being put on hold for over 10 minutes), there is now another 3 week delay in the sofa arriving in the UK. I have asked for compensation but have been advised that it can only be given on receipt of the item and when we are satisfied with the product. They have not been able to give guarantee that the sofa will arrive in 3 weeks, hence I am heavily pregnant and due to give birth in a week (to twins) and have nowhere to sit with them.
I would avoid Argos at all costs and shop elsewhere - in the time we have had to wait for the sofa to be delivered, I could have ordered a made-to-measure which would have cost the same
I too have had terrible service from Hillarys blinds. I ordered 5 blinds 8 weeks ago and after much chasing on my behalf arranged to have them fitted 3 weeks ago.
The sales rep (aka fitter) turned up in his driving instructors car and spent 3 hours on a Friday afternoon fitting 2 blinds (2 of the 5 were 'misplaced' and the other was completely the wrong size).
On inspecting the blinds after he left we discovered that one was manufactured incorrectly (mechanism not cabled correctly).
The fitter tried to resolve the fault on the blinds by cutting the string / cable on site but to no avail and advised he would fit the remaining blinds within a week or so. This was 3 weeks ago and have not heard anything.
Eventually I got tired of waiting and rang them and told them we would not be paying and for them to collect their product from our home. I was told the advisor would ring me within the hour (I rang the next day to chase this up AGAIN) and he showed up unannounced. He did not utter a word to me, simply removed the blinds and exited leaving the front door wide open - not a word of apology even though I was more than courteous in our dealings with him throughout this affair.
My opinion is - if you want blinds professionally manufactured and fitted, go to a specialist company, not franchised part-timers!
