We are going through the same problems with Washington Gas. If you do find an attorney who can help please notify me and maybe we can file a class action lawsuit against them. This all started with my wife emailed Washington Gas in October of 07 and verified the account number that was originally given to us. They verified it was correct then months later, after many payments, we recieved a letter of discontinued service. This is how we found out our money was going somewhere else. Instead, Washington Gas changed our account number with notifying us. They have almost $400 of our money and refuse to refund or apply to an outstanding balance that is their fault. We filed a complaint with SCC and now we are getting calls that they will terminate our service next week. I have never delt with such unprofessional people before we also informed them that we have a new born which they apparently could care less. We even have bank statements proving we paid. Doesn't matter to them. Help!
