Do not believe whoever this "Neil" person is. This company continues to violate the FTCs Telemarketing Laws - and continues to attempt to bully the supposed "clients" it holds in such high esteem with never-ending "Final Notice" letters, etc. If one of your staff has been duped by this low-life scam company - simply send them a letter thanking them for the free gifts and ignore their empty attempts to sue you or "effect" your credit. They are cowardly and impotent - operating not on fair and open business practices, but with deception and malice.
In order to rid the landscape of these bottom feeders, I suggest each person who has encountered PMS to send a complaint outlining their experience to the Federal Trade Commission - it's easy to do online at "https://www.ftccomplaintassistant.gov/".