I have exactly the same experience going on right now. They received my 37" LCD TV on March 19th (Blue LCD went bad) and for months they couldn't tell me why I didn't receive a replacement. They have no way to communicate with the warehouse and no way for me to speak to a manager. Then I finally receieved the RMA replacement TV on JUNE 3rd! Plugged in the replacement and it's worse than the one I sent in. It has dark patches all over the screen and is bascially unwatchable. At this point, I'm calling my lawyer and filing a claim against them.
They are THE WORST customer service I've ever seen...and I've seen many bad ones that's for sure.
