On December 10, 2007, I ordered a bundling of fiber optic (FIOS) internet services (TV, FIOS Internet, and telephone) from Verizon in order to qualify for a free Sharp $399 LCD TV promotion. It has now been over 4 months, and I have not received the promised promotional item, nor any document that confirms if and when the item will arrive. My wife and I have made approximately 20 phone calls to various Verizon locations, averaging 30 minutes of our lives, per call, in attempts to resolve any issues that Verizon may have, although they don't seem to have any issues, other than they do not want to deliver the promotional item. Unlike the cable companies, there is no local Verizon store that I can visit to attempt to rectify the situation. Only endless minutes on hold while I am shuffled to various 800 number locations for more apologies and misinformation.
Note, I am very pleased with the FIOS product (highly recommended by Consumer Reports), but that should not allow Verizon to renege on their promotion promises, just because the customer has no practical way to follow up. It is a horrible business plan, and Verizon should be monetarily punished.
This deceptive advertising practice by Verizon's full page ads promising $400 TV's should be immediately stopped and Verizon should be admonished for the way the are treating their customers. I would like my Sharp 19" LCD TV immediately forwarded, and a sincere apology from a manager at Verizon for the despicable way my wife and I have been treated.
