I have never once used Netzero, but starting in January of 2008, I started getting charged for Netzero (about $80) so far. I called 2 weeks ago and their very difficult customer service dept told me they would cancel my account. They game me one debit of $9.95 only to follow with another $9.95 charge. I called them back and have talked to 3 different people at 3 different numbers (I'm currently on hold...) and have been told there are 3 accounts that have been opened. They refuse to give me a logical answer to any of this, nor will they provide a supervisor or any kind of confirmation that my bank account will be refunded. In fact, they continue to ask for personally identifiable information from me to "verify" my account even though they don't have anything on file for me. They even said if I gave them the number i was calling from (my work #, which I never give out), they could verify things. Complete B.S. I am a lawyer and would love to get a group together.
