I will NEVER deal with Monitronics again. I was out of service for over 2 months and a service technician came out to fix the service. He deactivated my remote controls and did not reprogram them. When I found this out the next day, I called for another service call. I was billed $75.00 for a technician to come and correct his mistake. I have changed to another company and now Monitronics is trying to collect their $75.00. No way! 01/14/2008.