I too have complaint; regarding their PEACE OF MIND home care plan. This plan is supposed to give "peace of mind" maintenance of the applicance purchased. This is a service contract for preventive maintenance. I am calling for servicing of my refrigerator for last one month, and the company is not attending to it. They have never come for 'preventive maintenace". This company WHIRLPOOL has totally disappointed me. One needs to be careful in buying their products!