Same thing happened to me! Beware. I tried to call them to get a return pick up # and they will not give out. We have to pay for the shipping, even though with the package of thermal rolls there is a page that explains Total customer Satisfaction Guarantee , no where on this page does it say that shipping and handling are not included if you return the package. This has to be done within 30 days if. I explained that we didn't even have an invoice sent and that I think they must send the invoice after 30 days!
In the end, they called back and advised that we can keep the pack of 10 thermal rolls for free, as shipping for return would cost them more! Nice of them, but, we are a company that pays for product within reason! I would still like to issue them a check for a reasonable cost of product.
