Boat was put in the water with customers for test ride. The impeller was clogged and did not allow water flow. Totally unforeseeable but was fixed. Trailer was delivered from manufacturer without breakaway tongue and mounted straps. The trailer company no longer offers the mounted straps as they were not considered secure enough for the boat. I bought the customers 4 additional straps. The trailer manufacturer paid for the breakaway tongue and customer was happy with trailer when delivered. I filed a warranty claim with Regal that was denied for the fastener for the tower. It is considered an adjustment and not a malfunction. I paid for the fastener.
I never expected a thank you from the customer. I can assure anyone reading this that the WHOLE story is NOT depicted in the above complaint. It was not the smoothest boat delivery that I have ever been involved with but I went beyond normal expectations to make it right. 100-plus boats sold this year... ONE complaint! I stand by my track record.
