i dont know what sams you all are dealing with because in cali ive been to about 3 different locations and they have all been great! my t.v. after 3 1/2 years stopped working. i had my receipt so i called and they said SAMS CLUB is built on 100% member satisfaction and i could go ahead and bring it back for a full refund or money towards an exchange! no hassle... it was great!