I have this same problem - I renewed also and was charged but I get pop ups that say my Norton Anti virus will not work with my fix it program because it is 2005 yet I renewed it and shuts down my access to my aol. Then to make matters more frustrating, I uninstalled the darn thing and it is still on my add and remove list and is still functioning and I WANT IT OFF MY COMPUTER. BUT it seems to have a mind of its own. If anyone out there knows how to get it off please e mail me - dubbubbles@aol.com. -
