I run the company involved in the handling of lost property at London Sansted airport. Having looked into the complaint I can confirm or company returned an email to the passenger the day the item was register with us, stating the item was not handed in and at that point we did not have the item lost. We advised we would contact the enquirer only if the item is handed into us and a possible match made.
Additionally after reading this complaint I personally looked into this and emailed the passenger Sam Mcullen stating again we did not have the item and if they wanted to speak with us please call us. I also called the telephone number we were issued at the time of the reported loss with no reply. There really is nothing we can do if items are not handed in to us.
I am more than happy we carried out our duties as per our clients (airlines) expectations.
