Where do I even begin with my four years of being a customer with Telus? Here's a short but sweet version.
I started out a small business as a 22 year old woman with almost no credit in the city of Calgary and had tough times getting started for the first year. During this time Telus really had me by the neck (in a contract, which by the way is telus's excuse to treat you badly - wait until you don't have a contract and see how the attitudes change!), so even thought the payments did make it through every month, at times I'd have to round up every last penny to give them sometimes a few dollars short to make up the month after, being that I was struggling, never did it get out of hand, but rest assured, my phone would get cut off for one day, month after month. One day I decided to speak on human terms with a manager at telus to what my concerns were, and how I could resolve this issue until I was more financial stable. He was kind and generous, and I was pleased when I got off the phone as he wanted to take it into account that my bills were high and thatas long as I were keeping up to date like i was, he would make a note to keep from cutting me off, and that as long as I made a payment in two weeks, that would be fine. Three days later? Guess what, my phone was once again cut off, the rep was rude would not let me speak to that particular manager, and told me that I would not be able to use the phone again until paid in full. I went to borrow money from friends that day as I had no choice.
The last three years I've had no problem paying my bills up to date, and haven't had much contact with telus except for their extremely kind gestures to get me, "a platinum customer" to sign another contract. I stayed with them for a year and switched to Bell, and when I almost forgot about all the miscommunication and rudeness from Telus, they shocked me again. When the final bill was due, Telus sent the invoice to my address and off to Collections at the same time. Not surprised by their behavior I mentioned my concern to an agent at CBV collections who said, "Yup, they are very well known for that, we all know here that they are a bad company that way, and you have made a good decision by going with Bell." Watch out telus customers, hopefully you will leave as I did - just pay your last bill in advance., because they won't give you any time to pay.
