A copy of email to Aircel:
I'm using Aircel for the past three yrs... your service is really good... however in some case i'm very much frustrated... when we call up the customer care for some support, they promise that they will give a call back, but I've ever got one (prepaid... before i used a prepaid no. the customer care people called and asked to submit my documents for resident proof and etc., which i gave it already... again i gave it to three different dealers in pondicherry... finally my sim got blocked. When i inquired about this in aircel office which is in pondicherry they asked me to give a written letter to file a complaint... I had RS.285 balance in my card which is still a question mark... before that i made an overseas call, in which i was charged double the amount of my usage... when i call they use to say its is process... if there is a separate department to look after the case like this, it would really help as, as well as to improve your network.
Later i took a post-paid connection. When i set a dialer tune of my own voice, i fixed it only for a particular no. correct... but it was heard by all the person who ringed me... when i called the support they said it'll be fixed soon... no go... i changed the tone to another one of myself... then i got a call from the support that, i have set the tone correct,but due to some technical problem it was like that... i accept that , but what about my amount which was debited? Who'll refund me? If this feed back form is really considered by your department , i expect a reply for these question...
I got a CUG connection before a month... i got the connection in one single day... i was just wondering about the service from aircel... just sent only one sms to the concerned person and i got it done... totally i got 4 connection under one name... after a week i got repeated call asking for a particular person... i was polite at first to the person who called... when i informed this to the customer care in 7777 they said that this no. is a recycled one and those calls are for that person. I was asked to contact the person who gave me the card... I too contacted him, he said he will replace the card with a new no... thats it... till now i dint hear any information about that... I'm calling him repeatedly , but there is no response... I will wait for one more week... if this is not going to happen I'll clear my bill and go to some other connection, in which the customers are really cared...
