I was given extra insurance ($9/day) that I didn't know I had agreed to until I received my bill. Funny, I assumed that what I agreed to online, and in my verbal conversation with the agent at the counter at 11:30pm, was all I needed to rely upon (I wonder how many people can actually take the time to read the lengthy rental contract when it is shoved under their nose - - not to mention the fact they direct you to simply sign at the bright blue "X's"). A customer should not have to anticipate possible deception like this. I will not use Thefty again either.
