I feel Subhiksha as an entity may not be at fault, but their employees definitely are.
Some how one gets a feeling that many of the employees of Subhiksha retail outlets are not trained and rightly oriented to deal with customers in a dignitorious manner.
Employees try to corner the free items meant for the customers in their bills in several ingenuous ways. For eg.
1. By simply not giving the free item, if one doesn't ask for it specifically.
2. By trying to deny the free item by saying that there is no stock available right now, you can collect it later. When one goes to collect it later then the reply may be the scheme has come to a close.
3. By providing a cheaper free item than what is mentioned in the bill etc.,
So, in a nut shell, the Subhiksha Trading Services Ltd. is a good concept being man handled by somewhat unscrupulous bunch of employees at least to a considerable extent.
