Itinerary # [protected]
Deceptive practices:
We prepaid our vacation,. Hotel La Jolla at the Shores attempted to charge us $10 a day on-site parking. After 2 days they charged my debit card a deposit of $300. This was returned after a huge fight. They said due to the misunderstanding they would only charge me one day parking fee. We specifically asked your company for a smoking room twice. It doesnt say online with Hotels.com anything about a smoking room or credit check for the rental car. Wow, isnt that convenient, wait until we arrive at our destination or after we leave and getting slapped in the face with deceptive business practices that sound like the makings of a good Class Action Lawsuit. La Holla Shores told us to smoke on the room balcony, we did. After checking out March 11th, with a complete settlement of INCIDENTALS, they deceptively charged me $70 on my debit card causing bank account to be overcharged and 2 $34 overdraft fees. They said we left evidence of smoking in the room and charged us an additional 2 days parking. La Holla Shores says they are refunding me $20 parking fees, but keeping $50 for a room smoking fee.. I talked to my wells fargo bank, they are disputing the charges, but are limp in enforcing my victimized deception practice by La Jolla Shores Hotel. Hertz rental car service upon my arrival turned us down for a car based on my Credit Report, luckily, Sarah the Mgr there did it manually for us to rent, but Hertz also put a $109 deposit on my debit card. It was eventually refunded, but it still put me through serious financial distress because of $109 less to spend while in La Holla, I am a %100 disabled veteran, who was in La Holla to enjoy my sons wedding and didnt need the crap deceptively done to my finances by Hotels.com, La Holla Shores and Hertz, especially since I PREPAID ALL OF IT!
Obviously if Hotels.com doesnt correct and compensate us for all this misery, we are not going to use their services again, and we do travel internationally to Europe, and Israel, besides to friends and family in the United States.
Thank you
Douglas and Rinat Chase
1255 Crocker Street, Coos Bay, Or 97420
Phone: [protected]
Cell Phones, [protected], or 5177
