I had an account with Telus Mobility that was not satisfactory--the first phone was a lemon and the bills kept rising. However, in 2004 I signed a new contract with them because I didn't want to lose my phone number. I signed a contract for two years. After one year I left Canada and I paid for the remaining year of my contract. The agent then claimed I had signed a contract for three years and she threatened to send my account to a collection agency. I found the receipt and confirmed that the receipt said two years. The agent was able to locate the receipt in the Telus system. She confirmed that the receipt indicated a two-year of contract. Nevertheless, she said that ultimately the error was the vendor's but that I was liable. I refused to pay for the year. She accused me of not reading my contract (which at that time was in storage in Canada). I located the original contract and the contract is very clearly for two years. I have the original.
After unbelievable bills, poor reception and this kind of unrepentant billing error I strongly recommend against doing any business with this company.
