On 16 February 2007 I erroneously sent two (2) money transactions using my Suntrust Visa Debit Card via Western Union for a total of $95.00 each.
I did not realize that I had erroneously done the second transaction until I reviewed my bank statement on 22 February 2007. After realizing my mistake I immediately contacted Western Union. I spoke to numerous managers' at Western Union and each of them informed me that they would send a FAX to Suntrust Bank requesting that the authorization code be removed from my account so that the funding could be credited back to my account. They each assured me as well that the funds would be restored to my account within 24 hours. Specifically, I spoke to John Battacourt (Operation #172); T0nya (Operator #584), Josh (Operator #616) and numerous other personnel on this subject. On 27 February the money had still not been returned to my account so I did a three-way call with Suntrust (Operator Lori); Western Union (T0nya, #584) and myself. Tanya informed Suntrust that Western Union had sent a FAX to Suntrust requesting that the authorization code be removed from the transaction so that the money could be restored to my account. The Suntrust Manager (Lori) informed Tonya that Western Union needed to send me a credit to my account so that the funds could be restored. Tonya informed Lori and I that the Western Union operator that took the initial call did not understand and shouldn't have done a cancel but instead a reimbursement to my debit card. Lori also stated that she was doing the transaction and that the funding would be restored in my account in 3 hours. I checked my bank account this morning (28 FEB 07) and as of 10:14 am the money has still not been restored to my account which is the basis of this complaint.
I checked my account and it is not there.
