I've had the same problem. I ordered ~$400.00 worth of product and they charged my card. I have sent 3 different emails and tried countless times to phone them. I'm thinking I've been taken ;-(... I have left a message on the guy's Xango - Mangosteen site www.mymangosteen.com expressing my dissatisfaction. I'll wait till tomorrow 01/19/2007 to see if he replies...