I am customer of Citi Financial vide my existing Loan A/c No. 6747512. It is to my surprise that even after regular follow-up with your Customer Care executives Ms. Sushmita, Ms. Shelly, Ms. Swati & Mr. Ankur, the problem is getting worse like ever. All the above responsible executives have been promising the closure of my top-up loan Ref. No. 9403476 - which I have not availed and returned the original cheque to Mr. Alok Prasad of Citi Financial Lajpat Nagar Branch in Delhi during the prescribed time as per your policy written and displayed in your offices.
I am one of the grieving customers of Citi Financial. The above customer Care Executives have been promising the closure of the New Top-up loan A/c within three days of my conversation, but so far nothing has been done by them.
I will never do the mistake of taking any kind of loan from citi financial.