I am dissatisfied with this organization because services were misrepresented by a telemarketer on June 28, 2008. I encouraged the company to pull the audio tape of the the sales call on that date and take appropriate action against the employee. I asked for a refund when I called on September 30th and spoke with a customer service manager to express my concerns. I faxed a letter asking for a refund check, per Mr. Sammons' instructions, and was advised that I would receive a refund in 6-8 weeks. It has been 8 weeks and I have not yet received my refund.
