I agree with the OP. I recently dealt with "Jason" and found that he is completely incompetent and unwilling to help resolve an issue. I bought a GRAW2 disc from Newegg and the disc was defective. I contacted newegg and the informed me that they were out of stock and weren't going to be stocking the game anytime soon. So I'd have to go through Ubisoft to get a replacement disc.
I contacted ubisoft and got to deal with Jason, who promptly told me to take it back to the store or talk with Microsoft. When I refused he told me to send it to them and pay $15 to get a replacement disc. Their own KB article says that a free replacement can be had if it's within 90 days of purchase. Outside 90 days it will be $15. I replied to Jason and told him to please get this escalated or resolved and that I wasn't paying the $15 because I was within the 90 days as laid out in their KB article.
What did Jason do in the name of customer satisfaction? He completely ignored me and closed the ticket as resolved.
I hunted down the Managers name from the internet and I've submitted an email to Mr. Brent Wilkinson. I hope that this will get resolved.
Jason should be canned as he is obviously incompetent to do Customer Service/Support
