I also am a customer who regrets dealing with Neoset. My first mistake was not reading the details of the contract which stipulated that payment in full would be charged to my Visa 2 days before delivery of my furniture! When the 2 pieces were delivered it was obvious that the design was faulty. When I went to the store to tell them that I would not pay the final half until the cupboards were satisfactory, the store manager had the audacity to laugh and tell me it was too late! I tried unsuccessfully for 18 months to contact the store (it is now Abode), to contact head office, and even to go through small claims court. When Neoset would not respond to the courts I knew that they felt that they were above the law.
