Lindyloo, thanks for putting things in perspective here. I'm really surprised by these comments from people defending Neoset and Eleanor Reynold or Greg Pappas. I'm one of the hundreds of customers in the GTA that was lied to and defrauded by Neoset, and there is no justifying how customers were treated. I'm sure the sales rep who sold me my furniture knew very well that there were delivery problems, but still said nothing, assured me 6-8 weeks delivery time, and took my deposit money. That's just unethical. I would never be able to do that to someone. But despite the fact that certain individual sales people have questionable morals, I would place the most blame on Eleanor Reynolds and Greg Pappas because they were responsible for running a business honestly, and if furniture couldn't be delivered, they should have closed shop and not continued to lie to customers and take their money.
I don't know who made the business decisions between those two, but I know that as the "sales and marketing director" and the "president" of the company they should have at least returned customer phone calls and e-mails and processed refunds for furniture not delivered. But they completely ignored everyone and continued to defraud customers by taking orders that couldn't be filled. Incredibly this scam was continued not for a month or two, but for at least over half a year. So to re-iterate the many comments floating around on the internet: Future employers: DO NOT hire Eleanor Reynolds or Greg Pappas. They are morally corrupt individuals and will run your business into the ground just like they did with NEOSET. Do you really want someone working for you company who is willing to defraud customers? Do you want to suffer the legal consequences of that? I wouldn't.
