I have just got back from the confetti box and had to come straight on the internet to see if anyone else had been treated the way my sisters and I had just been treated! I presume from reading the other comments that Maria is the owner? She is most vile woman I have ever met, and as for running a wedding dress shop...she would be better running a prison, the way she speaks to customers and her own staff. My sister was getting married 5yrs ago and unfortunately chose her dress from there. Following the death of our mother and the birth of her first baby the wedding got cancelled. The dress was half paid for but as you can imagine sorting a wedding dress was the last thing on any of our minds. It got left and my sister presumed the dress would have been sold on. She is now getting married at the end of the year and she recieved a phone from the confetti box 6wks ago saying that they still had her dress and would she like to come and see it again. This was a total shock to her as she never asked them to keep it, but thought it would be nice if she could pay the remainder and wear that dress on her wedding day as our mother had helped her pick it out. We went up today in a very excited mood to be seeing the dress again after all this time, only to be confronted by a horrible woman who wouldnt even let her see the dress until she had paid the remaining money AND £500 storage charge! My sister said she wasnt going to pay any storage money as she had never asked them to keep it. Had she been told over the phone that there was a storage charge she would have just said straight away to put it back on the rails to sell, which they should have done 4yrs ago. We couldnt believe our ears that the woman expected my sister to pay half a thousand pound for HER incompetance! We all tried to this explain to the nasty cow but she was too stupid to understand and threw us out! My sister, who has recently had a baby, was left in floods of tears in the middle of Eccles town centre, with me and my younger sister absolutely gobsmacked that the owner of a wedding dress shop ('the place all girls dream off') could be so rude and abusive. I know some people have had good experiences there, but for me, going to buy your wedding dress should a magical experience and I urge people to stay away just incase you catch this woman in the mood she was in today. It isn't worth it, as Emily said, you pay a lot of money for this serivce, it should be amazing service 100% of the time, not just occasionally!
