Our serta mattress had a ten year warranty sold to us by levitz. After two years the mattress was broken down so much that we could no longer sleep comfortably on it. After inspection by the company they agreed we should get an exchange of equal or greater value. Since this mattress was no longer made they said we had to pay the difference for the new mattress. Basically we had to come up with almost $400.00 if we wanted a new mattress or take a greatly lesser quality item.
This seems wrong since the warranty was on the item purchased not the price of the sale. At the time of purchase it was clear that we would get a new mattress of the same or better quality should it fail. Now it seems it was only a tactic to make sure we would be forced to continue to do business with them.
Buyer beware! It seems we should just buy from the cheap little private companies and the item would at least meet our expectations!
