I live in Cincinnati and Fioptics has been a disaster. I wish they had never came to my door offering this service. We had to wait over a month for them to install it because the installers were untrained and unqualified to do the proper set up. I should have known then this was not going to get better. It hasn't. The service has been installed it is awful. I can't even watch TV at all. My picture skips, there is lag, its pixilated, it freezes, the set top box won't connect to network, my remote doesn't put out a signal...on and..on. The support is the worse I have ever experienced. Hope you like talking to Asians because its all outsourced, they don't have a clue. Whatever you do, stay away from Fioptics, at least until they get a chance to get established and work out the bugs. Sorry!
