DO NOT GO WITH THIS COMPANY!
I agree with all of your complaints about this company. They are not customer friendly or helpful at all. My issue is that I signed up with them and I had no problem with the service or the equipment until I got laid off from my job. I called them and told them that I was laid off and will not be able to pay the service fee. I asked them for assistance b/c I knew I signed a contract. I really did not want to cancel but to ask them to maybe freeze my account until I get a new job or get employed again. What they told me was like I did not know that I had a contract and said " well you signed a contract for 5 years". I know what I signed. I wanted them to hold the contract or freeze it or put it in suspension but they keep telling you are under a contact and they are unable to cancel it. I told them that I am unemployed and wont be able to pay them until i get a job. They told be that I have to write a letter saying that I want to cancel or freeze the account an mail it to them that they can't do it over the phone. Well, I wrote a letter and faxed it and called them to freeze it or cancel it if they can not help me with the contract by holding until I get a job to finish the contract out then. Well, They still keep taking money out of my account when I notify them with mail, fax, and by phone so I had to block them from with withdrawal from my account. They also keep charging me even thought the account should be canceled or restricted. They charged me over $900.00 that include a late fees and finance charge. What is with them. How do they expect a person who do not have a job to pay them and I was nice enough to notify them with my situation to keep charging me. I got so angry that they will not stop charging me the fees that I told them that I don't want them in the future and that they will not be able to get the money that they have been charging me for all these time when it should of been canceled. They told me that it will go to collection, and I told the that is fine b/c how am I suppose to pay them when I can't even barely pay my mortgage. My home is more important then they are. That bill will come before they will especially when They didn't seem to care whether if they wanted for me to say with them or not. They only seem to care about getting the money that was charge wrongfully all those time when I gave them proper notification. I'm still unemployed for over year and half but once I do get work, I definitely will not go back to them. I've been telling my friends not to go with them! My Direct TV company worked with me when I called them with my issue and they told me about freezing my account and my contract so that I won't get any fees b/c they know that I'm going to stay with them once I get work. IF they only worked with me, I would of kept them later on but with this kind of service, NO WAY IN HELL!
