I'm sorry to hear this persons opinion but I am not suprised. I think people don't always pay attention to how they speak to others. This lady was rude from the begining. I actually almost asked her to leave. Maybe she had a bad day, Im not sure. She asked if someone could show her how to workout and I told her that we could help her learn and adjust the machines but if she needed help to workout she would have to talk to a trainer. I guess this upset her even more. Again, not sure why. I don't recall squaring off to anyone but I'm pretty sure my face was showing my amusement because no one comes in acting like this lady. I have never had anyone talk to me or my staff like this. Again maybe she wasn't aware of how she was speaking to us. She seems to currently be haveing a nice time at our gym and is nice to the staff. I'm sure if she it to see me I will get the cold shoulder but that doesn't bother me as long as my staff gets treated nicely.
Sincerely,
The Little Snot ;)
