I can second, third and fourth every complaint above. I won't go through all the details. The short version is I needed a tiny part for my dishwasher handle and a repair appointment. The Sears rep managed to not understand the parts website, resulting in one small part (should have been two) and 16 screws (when I needed only two at most). Many phone calls later, I managed to buy and get yet another part. The piece of plastic may take 50 cents to make. It is $40 for one, double for two. Then the usual 1-5 appointment. 15 or so calls to Sears during the day. They had my cell. I came home early; I canceled a dentist appointment; I had to cancel a dinner meeting because at 5 they still weren't here. And even as late as 6:45 I was being told the guy was on route to me. He never showed, lied about it, some other rep erased the lie when I asked to speak to a supervisor. She could do nothing. Supposedly I have an appointment for Friday and I am first in the 1-5 slot. I won't hold my breath. This company is totally irresponsible. Do not call them for a repair. And if you can find you part elsewhere on the internet, go for it. It can't be any worse. One other complaint--the stupid automated telephone takes 20 minutes of shouting for a rep before you can get a person. I hope Sears goes out of business.
