Dear xyitx,
I would guess by your sarcasm and reply to Veronica that you work for Navy Federal. Let me chime in if I might. I have been with Navy Federal for almost 20 years now and am in the process of closing my account as I type. The reason for this is that Navy Federal as pointed out by Veronica will take money from your account where you are the primary to satisfy a loan to a second account, that you have not cosigned simply because the person is on that account as is the case with Veronica and myself. Now from the pure business aspect of it, can you please tell me what makes more sense, having a long time customer like myself and losing my business simply because you did not contact me prior to the withdrawal to let me know that there is an outstanding balance that needs to be satisfied. Or making that contact to keep the customer satisfied. This is not a company I choose to do business with anymore. When they do not treat me with the common decency that I have earned by being a loyal customer all these years then I WILL take my business elsewhere. Financial irresponsibility implies a pattern of bad monetary choices. Do not confuse that with the occasional oversight or miscalculation. Stop being so insulting and narrow minded and look at the substance of what she said. It is not a pattern and was acknowledged by her when she received notice (at least she got notice). It is not as though she chose to ignore it and pretend the problem existed. I hope she takes her business elsewhere as I will. Have fun with your banking institution, I can't wait to see your post when they decide to take money from your account without notification.
Former Navy Federal Credit Union patron. USAA here I come!
