BE CAREFUL! For a beautiful site with a large selection of frames and lenses are hidden crooks!
30.12.12 - ordered glasses for $208.95 with EMS express delivery.
05.01.13 - received confirmation:
"Your Order [858K81304246-984Y] was Sent on 1/4/2013.
The Shipping Method used for this Order: International - U.S.P.S. Express Mail [All Other Countries]
Your Tracking Number for this Order (if available): EC209772475US"
A month has passed. The track is not updated. I wrote to the USPS, and they immediately (it is important!) confirmed that the parcel did not received.
06.02.13 - I wrote letters to all of the available e-mails with the request to investigate.
07.02.13 - first useless answer:
"I will forward this email to the proper department, they will be able to assist you further with your inquiry."
02/08/13 - one more useless answer:
"I have forwarded a request to our Shipping Department to contact the USPS for an update on your missing package. Once they update us we will inform you of the status of delivery. Thank you for your patience."
14/02/13 - once again write a letter reminding. I attached the USPS's answer that they have not received the parcel.
14/02/13 - and more:
"We apologize for the delay in the response. It appears the USPS is currently researching this matter is we're still waiting for them to get back to us. We will contact them today to see if we have anymore information we can give to you about this shipment."
21/02/13 - and more:
"Our Order's Department filed a claim with USPS. Once we hear back from them, we will advise you. I sincerely apologize for any inconvenience, your patience is appreciated."
Passing through another month. I remind you that USPS answered me within a few hours.
16/03/13 - once again write a reminding letter. No answer.
Total spent $ 208.95, 72 days, a gift (glasses) is not obtained.
I'm paid by card (the other options were not), so no leverage with them not :(
Be careful!
