I've been totally screwed an my credit by this company, I have filed complaints with the state and federal goverment, They have blocked my account and ignored over 15 FDLA complaints and repeatly refused to send over my signed contract and have tacked on 10, 000. over what I paid for the vehicle, IF ANYONE KNOWS WHO CAN TAKE MY CASE AND SUE THE ### OUT OF THESE PEOPLE FOR VIOLATING A FEDERAL CONSUMER LAW PLEASE LET ME KNOW ASAP! Right now I have to send every payment late because they have blocked my out of the web site to make a payment, processed my payment 4 times thru an old bank account when I entered my new banking information an processed it thru the new account insted of the old. Are always rude and call repeatly in a row 45-60 in a one hour. They are repeatly violating the law and no one will assist me in getting to sue them. I had to have my phone disconnected and use a pay for use cell to stop the haressment, they caused my husband to lose his job as they were repeatly told to quit calling his business/job by over 15 people on one saturday morning they called his office over 75 times and they just had to shut off the phones due to this unbearable ongoing haressment, were are the laws they are violating going to protect us the consumer! We changed our bill date in 2006 and till this day they have repeatly refused to change and are alway showing late payments even though I repeatly sent them the confirmation fax and the name of the person who verify she did received in the request.
I have been repeatly harassed and abused by Nuvell, they refused and ignored my certified letters demanding a copy of my contract and payment history when they are collecting my funds and not applying to my account. They ignored over 5 letters. 15 faxes and had to have my phone shut off because they called 20-30 times per day when in Jan 2006 they changed my due date, I've been threated, they harassed my sick eldery mother who lives in another state and has nothing to do with me nor my bills. They have tacked on over $400 in charges because they refuse to admit thier mistakes, one girl who I hung up on 6 times in less then 10 minutes told me unless I have a letter in writing they can say and do whatever they want and will take my truck and leave me stranded on the side of road. They called my eldery mother and threaten her if I didn't pay we would both be going to jail as they reported my truck as stolen property, even though I was not having the vehicle repossess, and she knew my reabouts. They would start calling her at 7am till 9pm non stop. They will not give me a contract showing why I paid $15, 987 for a vehicle and they have it set up for $25, 000 something. I updated my new banking information and they put the payment thru my old account on 4 separate times for a bounced check fees of $138. whether they get the payment before the due date they charged an additional $25 each month, they now have my credit as late pays each month even though I'm current and now the past 3 months I've had to send in my payment by certified mail becuase they will not allow me to pay thru the internet and have deposited the monthly payment and are showing no payment, bank statments shows when they took out the payment, I have ignored the last 3 certified letters in regards to correcting my account and refunding the incorrect billing to my account and repeatly ignored by mail, certifed mail and fax and phone a copy of my contract so that I can get it to a lawyer and sue them.
I've spent the last 2 weeks trying to build a home from the Sherman office, the salesman, doesn't show up for appointments, doesn't even call and its now going to be week 3 and not sure if they are even going to build the home because can't get the lousy salesman to response without complaining. The Lancaster office was so rude when I called for pricing and how they handle the 6 month no payments, is that before or after they break ground? When you close, so is that before or after you break ground. We don't have the funds to build our own home or we would not have tried to work with them. Worse customer service to deal with, better yet no customer service. To show up 4 hours late, yawn through the interview and not have any back up or paperwork to go thru is horrific. After reading this I think we will forget about building a house. Very bad start and can only image it getting worse. Also because of lack of service missed out on the $5k bonus to upgrade on house. To bad Jim Walters went out of business, every other company only builds the shell and you have to pay cash up front.
