Hi I also have a mortgage with first franklin, and its an adjustable rate, they refinanced for me twice, but then when my business went under and I have not worked since then, they wont reduce my rate, in which is 8.125 percent, outrageous, they lost all my paperwork after over nighting it with post office, this went on for two years and they have switched my account over with two different servicing companys in two years, no one can help, my family are helping me, Im struggling, please help me with some advice, i really appreciate it thank you, not sure how these people sleep at night, they make me so angry,
