Sears Repair Service is a joke! Too long for all details but I have missed 3 days work and been told my technician is sick twice. SORRY, SORRY CUSTOMER SERVICE!
I was contacted by phone and given a direct contact person (Robert) to help resolve this issue. However to update my nightmare, I was "stood up" again yesterday, Sears called at 12:30 to cancel on my 3rd service call. They rescheduled for FOUR weeks later. That would be a total of TEN weeks! As nice as all the customer service people are, they have no control over SEARS and the TERRIBLE customer service environment in which they work. On the up side, I fixed my problem by calling a REAL repair service - A Affordable Appliance.
