I live in Harrison, Ohio. We have had Cincinnati Bell Fioptics in our house since they first installed in Harrison. The technician was great made sure everything worked and that we understood how to work the TV and made sure the cable was up and running. But since that time, we have had to call them once or twice a month to have them reboot our system. I called on January 18, after talking to a person I asked for a supervisor and was put on hold for 30 minutes, I hung up. I called again and asked for a supervisor and waited only 5 minutes. That person told me to unplug the cable box and the router give it a few seconds and have a nice day. That was all I got from the supervisor. It took me longer to hold, 5 minutes, than to talk to a supervisor. Now for the 3rd day in a row, I turn the TV on and get no signal. I had talked to a field representative and somehow he got it to work, but every time we turn off the TV we get no signal when we turn it on. I hate calling for assistance because they were rude. I guess I will call for a repair order today.
