Im glad to have read some of the reviews here as I have been unable to get fioptics installed in my home after taking of work on 2 different days now. The first install appointment I was told I would have to do some of the wiring myself since my patio covered most of the rear of house and service is underground. I did the work and rescheduled. Today I took off work and waited for installer. I was told they would call before arriving and should be out around 8 AM. After making 2 calls to them and given excuses both times I called a third time and was told they would need to reschedule. 2 lost days of work so far would I want to schedule another. If that there idea of service maybe the bumped service install date was for the best.