The complaint has been investigated and resolved to the customer’s satisfaction.
Product ordered: november 30th
Purchased by mastercard: nov 30th
Payment was received.
Order was suppose to be sent by fedex ground in 5-7 business days.
On december 14th, two weeks later, I called after not receiving the product. They said the order "got lost" in the system and usually they do not ever see the order come through. I felt very frustrated...
