I can't believe these people! They are absolute idiots! Sears that is! I can completely repeat these stories! And I am now sitting at home at 1:00 PM waiting for my guaranteed noon appt. The serviceman is 2 hours away from my location! I am now on my second day off of work waiting for the Sears repairman. They are giving me a discount that is not even 1/3 of my lost wages. I am now waiting for a supervisor to call me back. They said 15 minutes. I asked 15 minutes in what week? They said today. Well an hour later and still no call from their "stuperviser". I have cancelled appointments. I am afraid to take a shower or get dressed for fear I will miss a phone call. I will never, ever purchase so much as a toothpick from Sears. I'm going to talk with my attorney regarding my lost wages while waiting on the "Sears guarantees". I do not care if their technicians are overbooked. I do not care who they are helping. They promised me I would be the first call of the day. Hmmmm... What time do their technicians start their day?! If they are overbooking technicians then they are doing better than most companies in this economy and need to do some more hiring! There is absolutely no excuse! Not any apology can ever compensate for their incompetence.
