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jrjpnj2012

US
Registration date: Nov 19, 2012
0 helpful votes

jrjpnj2012’s comments

Had fioptics TV and Internet (FTTN) installed in May 2012. Had problems like everyone else from day one. Signal loss, screen freezes, audio not synced, and pixelated screen. Ran speed tests during outages and bandwidth dropped off to 2-4 mbps. I don't even want to talk about the poor customer service. Eventually had two techs come out to resolve issues which I already knew was a Fiotics network issue. Both times Fioptics tech could find nothing wrong in the house or at the curb. I knew CB Fioptics was wasting my time. I guess I thought they might figure it out that they had a network issue and resolve it. I was wrong in my assumption. I gave up and dropped the Fioptics TV and kept the 10mbps Internet. It's bad enough to pay for hundreds of channels I do't even watch. TWC and CB Fioptics made it easy for me to cut the cable cord. Over pricing, poor service, and no ala carte. I watch over the air HDTV, Netflix, and Walmart VUDU.