I have been very disappointed with Carl's furniture cause My husband bought a sofa and love seat set, which is defective they did exchange it which was great but is the second time that happened again also we bought a bedroom set and the same thing happenedd the dresser was really bad finished and the exchanged it now is has a whole in it I'm so mad cause I made a huge sale I got some more stuff for my daughters room and now I called and ask for help and all they said was that I have to call the protection plan so I wonder if I haven't bought the protection plan they wouldn't help me do bad I can't explains how disappointed I am