I recently ordered a bed frame and a metal headboard from Walmart.com. I used the Bill Me Later method, my products came in a timely fashion, after putting together the bed frame, I quickly realized that the headboard I had purchased simply wasn't going to be compatible. I did not open the headboard box by the way, it was still just as it was when it was shipped. Anyways after taxes and shipping, between the two items it came out to $120.__ I went to the merchant store (Walmart) w/ my shipping paper etc. and they were kind and quick about refunding me for the headboard amount. Well, after that, I had sent an e-mail to Bill Me Later asking that that monetary charge for the headboard be removed from my Bill Me Later account because it I have returned the merchandise to Walmart etc. and I no longer have the product. The guy wrote back and had basically told me I still owe the amount on my account, which is the $120 ?! Haha...WTF? Umm...no. I wrote another e-mail again, stating the same request/complaint, I have yet to hear back from them. I told them that it is ludacris and highway robbery to maintain the charge of a product I no longer have, why in the world is it okay for them to pocket my money? I'm pissed, I have to say that after this, I honestly will never use Bill Me Later again, I am deleting the acct. I am also going to report them to BBB. Clearly they are scammers, oh and in their Terms and Conditions, they state "You must notify us of any potential errors in writing. You may call us or email us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question." >> What wonderful customer service huh? I just love how they avoid any type of conflict that may result from an error on their part or a complaint of any kind from a customer. They just make themselves sound like a bunch of lazy a-holes, selfish jerks, greedy too! I am going to call them tomorrow, which is actually interesting, I tried calling before, and it's all automated, no shock there. The number they give out doesn't lead you to talk to anyone, which is suspect. When you're a company and your dealing with people's money, that's a big deal. Then to not offer any real customer support at all, on top of basically wiping your hands of ANY responsibility via your Terms & Conditions, that's just BS! Never again will I work with Bill Me later, I could have used my money to put gas in my car, pay partial on a bill, put in savings, groceries etc. I'm not made of money BILL ME LATER!
