Products Direct
reviews and complaints

When I visited productsdirect.com, I was really excited to find the perfect piece of trim that I had been searching for. However, upon attempting to check out through Paypal, I was disappointed to find that the payment system wasn't functioning properly. That was definitely inconvenient, and made me a little bit frustrated. Additionally, although I understood that shipping costs are always a part of ordering products online, I was quite taken aback by the $20 cost for ground shipping for just one piece of trim. That represented an enormous chunk of my total bill – over one-third, to be exact. Needless to say, I was a bit disgruntled about that. All in all, I appreciate the selection and quality of products offered by Products Direct, but these two issues did leave a bit of a sour taste in my mouth.

My recent experience with Products Direct was incredible, thanks to the assistance of their representative Tom Stolz. From the moment we reached out to inquire about their products, Tom was ready and able to answer all of our questions with ease and professionalism.

Furthermore, after we had placed our order, Tom went above and beyond to ensure that everything was in order. He even took the time to call us personally to confirm the details and confirm that we were satisfied with our purchase. It's rare to find such excellent customer service in today's world, so we were truly impressed.

As for the actual products, we couldn't have been happier. The quality was top-notch, and everything arrived in perfect condition. We were especially pleased with the pricing - Products Direct offered competitive rates without sacrificing quality, which is always a plus.

Overall, I would highly recommend Products Direct to anyone in the market for their excellent merchandise and exceptional customer service. If you have any questions or concerns, rest assured that their team, led by Tom Stolz, will take excellent care of you every step of the way.

Products Direct has turned out to be quite an average online store as far as my experience with it is concerned. I must admit that I was a tad bit disappointed with the delivery timelines that Products Direct followed. The delivery date kept slipping and the product that I had ordered, which was originally promised to be delivered on Feb 4, was finally delivered to me on Feb 15. This delay in delivery left me feeling quite inconvenienced and frustrated.

To add to my woes, one of the boxes in which my product was delivered was damaged. I can't be sure if my flooring has been harmed as I haven't opened the box yet, but the fact that the packaging was not in good condition is definitely a cause for concern.

Overall, while I appreciate the fairly reasonable pricing of the products that are available on Products Direct, I cannot say that I'm too happy with my experience. I would really wish that they would work on their delivery processes and ensure that the product packaging is of high quality to prevent any damage to the products during transit.

I recently had a shopping experience with Products Direct (productsdirect.com) and I have mixed feelings about it. I was quite impressed by the company's representatives, who were all incredibly friendly and professional in their dealings with me; however, I did encounter a few problems when it came to the accuracy of their shipping information.

Despite being told that my product would arrive on a certain date, I was disappointed to find that the shipment did not actually arrive as scheduled--this happened not once, but three or four times before I eventually received my order. Naturally, this was quite frustrating for me, and I found myself wondering why it was taking so long for my product to arrive.

Despite these hiccups, however, I must admit that the attitudes of the customer service representatives at Products Direct made the experience less stressful than it might have been in the hands of less empathetic employees. They were quick to respond to my queries and were always courteous, even when I was perhaps expressing my frustrations a little too strongly.

One thing that definitely stood out to me was the quality of the products themselves; everything I received from Products Direct was of a very high standard, and it was clear that they take their merchandise very seriously. I would be happy to order from them again in the future, but I would be lying if I said that my confidence in their shipping times wasn't a little shaken by my earlier experience. All in all, while my experience with Products Direct was somewhat mixed, I would still recommend them on the basis of their excellent customer service and impressive selection of high-quality products!

Recently, I purchased a few items from Products Direct and couldn't wait to receive them. However, upon delivery, I was surprised to see an extra piece that I did not order. While I appreciated the gesture, it was still an inconvenience as it was not something I needed or wanted.

To rectify the situation, I immediately reached out to their customer service for assistance. Unfortunately, my experience with their support team was not satisfactory. Despite trying to contact them several times, I have yet to receive a response from them.

As a consumer, I expect prompt and efficient resolution from a company's support team. And in this case, the situation has not been resolved, and I am still awaiting a response from their customer service.

Overall, while the extra product was a nice touch, the lack of timely and effective customer service leaves a sour taste in my mouth. I hope this feedback reaches the right people at Products Direct, and they can take steps to improve their customer service experience for their clients.

When it comes to online shopping for various products, Products Direct (productsdirect.com) is definitely one of the virtual stores that you should consider checking out. What sets them apart is the superb selection of items that they offer - whether you're looking for home and garden essentials, electronic items, or even sporting goods, you'll surely find something that catches your interest.

But aside from that, one of the best things about Products Direct is their speedy delivery times. There's nothing more frustrating for a customer than waiting for ages for their purchase to arrive. Thankfully, this isn't the case with Products Direct. Customers have reported that their shipments have been arriving in excellent time all along.

Another awesome aspect of the Products Direct shopping experience is their exceptional customer service. In the rare instance that you receive a defective or damaged item, you'll be happy to know that they don't give you the runaround. Instead, they'll ship out a replacement right away, without any unnecessary hassle on your end.

For anyone who wants to make their online shopping experience a breeze, we definitely recommend checking out Products Direct. With their wide array of products to choose from, fast delivery times, and reliable customer service, what's not to love?

However, the staff at Products Direct went above and beyond to accommodate our needs and ensure that our package arrived on time. Their professionalism and dedication are truly commendable.

The website itself was also a breeze to navigate. I was pleasantly surprised by the variety of products available and the level of detail provided for each item. It made it incredibly easy to compare and choose the right product for my needs.

Shipping was also prompt and hassle-free. I appreciated the continuous updates on the delivery status and the efficient handling of our order. It was evident that the Products Direct team prioritizes customer satisfaction and works tirelessly to achieve that goal.

Overall, my experience with Products Direct was excellent, and I highly recommend their services to anyone in need of quality products and exceptional customer support. I will definitely be a repeat customer in the future.

When it comes to purchasing home renovation products, we all look for the perfect combination of quality and great pricing. And that's where Products Direct (productdirect.com) comes in! Their customer service is outstanding, as exemplified by our recent experience with them. We wanted to finish up our kitchen remodel and needed an additional carton of flooring, as well as a reducer strip, to complete the project. We contacted the company and the representative we spoke to was nothing short of fantastic. He was incredibly helpful and assuaged any concerns we had about availability by confirming that both items were in their inventory. Furthermore, we were pleased to learn that they could ship out our order the very next day, which was incredibly quick!

Unsurprisingly, when we received the items and started working on the installation, we were beyond delighted with the results. Our kitchen had been transformed by the gorgeous flooring and the reducer strip fit seamlessly into the design. The quality of the products was top-notch, and we could not be happier with our purchase. Additionally, the unbeatable pricing offered by Products Direct made this investment all the more worthwhile.

Overall, we cannot speak highly enough of our experience with Products Direct. Their prompt and considerate customer service, combined with their exceptional products, make them a standout company in the home renovation space. We would not hesitate for a moment to recommend their services to anyone in need of top-grade flooring at a fantastic price!

My experience with Products Direct was less than satisfactory. After ordering flooring from their website, I discovered that they had shipped me the wrong product. This was incredibly frustrating, especially since I had already paid for expedited shipping. I immediately reached out to the company to address the situation, but to no avail. Despite multiple calls and emails, I was never able to get a response from anyone at Products Direct.

In the end, I decided to send the flooring back and seek a refund. Although Products Direct did refund the cost of the product itself, they refused to refund the shipping cost, even though they were at fault for sending me the wrong item. This left me feeling scammed and cheated, as I had spent hundreds of dollars on a product that I didn't even want.

Based on my experience, I cannot in good conscience recommend Products Direct. Their lack of customer service, failure to take responsibility for their mistakes, and unwillingness to make things right left a bad taste in my mouth. If you're considering using this company to purchase flooring (or any other products), I would urge you to think twice and explore other options instead.

After an extended period of shopping around, I came across Products Direct (productsdirect.com), which upon first glance appeared to be a perfect fit for my needs. While placing my order, I received incredible assistance from their customer service team which made the process a breeze. However, upon receiving my order, I was disappointed to discover that almost all of our stair treats came damaged on the mitered ends. It's fortunate that we are able to trim them down to the required length, but I imagine this would be a huge issue for individuals who had planned to use the corners as they are. It would be great if the manufacturing company could explore troubleshooting their packaging process to prevent damages like this from occurring. Despite this, I still recommend Products Direct to those who are in search of quality products and excellent customer service.