The complaint has been investigated and
resolved to the customer's satisfactionResolved Pro Fit Iron Gym — Inquiry regarding safety wedge replacement
resolved to the customer's satisfaction
My family and I recently moved causing the loss of our Iron Gym Safety Wedge. This is the piece that locks into the back of the door molding to stabilize the Iron Gym, so it does not fall. Trust me when I say, it will fall without it! My 2 year old was almost struck in the head by it, after I had just set it up in the door frame the other day. Today, I called the customer service number available on the Website [protected]. I was on hold for 20 min. before anyone answered the line. I'm pretty patient, so I was alright with that. Then a young sounding man got on the line and I asked him about purchasing the two safety wedges (an extra to have a back-up). At first he did not know what I was talking about, so I was put on hold while he spoke with who he later said was his supervisor. After he understood what part I was asking about, I asked him again if I may purchase only that piece. I was put on hold again, this time when he returned to the line he said that he asked booth his supervisor and his manager, and was told that I cannot buy that part through customer service. He then told me that I could go back to wear I bought my Iron gym and buy another gym, why would I do that? The pull-up bar is not the problem, the missing part is the problem. I realize the company is in the money-making business, but that is completely ridiculous. Then I told that I would like for him to note my frustration with the policy. HE then stated that I could call the "warehouse" and asked someone there, if I could buy the part. The number he gave me for the "warehouse" is [protected]. I repeated the number back to him and he that it was correct. After hanging up, notably frustrated, I called the "warehouse" number. It belongs to a magazine company. GREAT Customer Service PRO-FIT. Obviously my complaint is limited to the fact that I cannot purchase this small part, but my complaint is that their recommendation was to purchase another gym, so that I could obtain the safety wedge, and the fact that the man tried to pacify me with another number to call, that obviously was a bogus number!