Presto Card review: Care not to call back a new customer who is stuck with a funding issue

I tried multiple times funding my newly registered Presto card online with a small remaining amount of a virtual credit card over a month ago. No success with their online account funding feature at all EVEN AFTER I DID EVERYTHING RIGHT ACCORDING TO THEIR RULES!

Finally I called Presto about 2 weeks ago. After much annoying & quite intimidating verification process, the agent simply told me that there was nothing that he could do after I gave him detailed explanation of what I wanted to do, why & my repeated attempt failures online.

I insisted to speak with a supervisor. This agent did the ''call back'' request very reluctantly. He showed even more resistance when I asked for a case/reference number of some sort. Eventually, he gave me an ''ID '' number *******5552 & told me a supervisor would call me in ''2-3 business days''.

No call whatsoever I received from Presto for over 2 weeks!

No wonder I always feel this Presto card thing is not something for me since its launching decades ago. My gut feeling has been again so right about this uncaring, no help for even a simple issue, quite arrogant & indifferent as far as I am concerned. Another increasing bigger & much more bulky & inefficient government related institution of our mega city!