This is a terrible company to work for, they are the BIGGEST Phoney's! They put you threw many weeks of training, by people who hardly know- what is going on themselves. They start you at $12.o0 an hours, which is a pittence compared to the responsibility they put on you/ accountability! then after training they put you on the floor, and you have to then deal with there TOTALLY INCOMPETENT auditing department, which is made up of about 6-7 people, who have to audit all the claims you process, which holds up claims of weeks/ months, they knit pick everything!They offer you there insurance plan, which is the worst plan i have ever had in my lifetime, they make you pay for it, and the owner- makes you think you are getting this wonderful plan, when it's not! there dental SUCKS! PEOPLE DONT put any money into there 401 k, plan either- they ARE KNOWN for putting the screws to people with there vesting schedule, they will make it soo in the end- you walk away with none of the money this HORRIBLE company matches for you! I feel so badly for the member's of the Oneida Indian Nation employees/ and the Utica National Group, as well as the City of Syracuse active/ retirees!THese people have been put threw the mill by this HORRIBLE COMPANY- they have old outdated computer systems, V ERY OUTDATED claims processing system, and THEY SELL INSURANCE PRODUCTS that they cant fulfill, and keep there contractual obligations to! they dont have manager's who are experienced enough, the company is run on the click system- they are all a bunch of hypocrites and backstabbers! STAY AWAY FROM THIS HORRIBLE HORRIBLE COMPANY! the owner goes on stage every year for his "state of the pomco" address, sells a bucket of garbage to all the employees, and then HE COLLECTS alot of $$$$$ for himself, has all kinds of toys, and gives his employees a meager 2% raise per year, and that's if your manager likes you! otherwise you get nothing! WHAT A HYPOCRIT BOB POMFREY IS! SHAME ON HIM! his poor father Maurice is probably rolling over in his grave- if he could see the way he allows people who represent him to mismanage this company! SHAME ON YOU BOB POMFREY!