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About a month ago i signed up on this site for a 1 day £1.00 VIP membership using my wifes card as my bank hasnt sent me a new one. This site did not mention any other charges or monthly fees. Then suddenly on Wednesday 31st August 2011 pointshop.co.uk took £45 from my wifes card which came out of her child tax credit which we urgently need for our baby. Today i then tried to access my account to cancel the account but they failed to send me a password reminder email which i requested so i cant access the account to cancel it. I also cant phone there phonenumber as its barred from mine and my wifes phone, could someone help me claim the money back and also cancel the account ?
Company Business Name: PointShop.co.uk
Country of complaint: United States
I have also been taken by this company but I do not remember giving any details to them. I am in the process of reclaiming this through the Mastercard account which they managed to acquire the detail of. I would not have given any company my details unless I was buying something. When I phoned them they told me it was an electric toothbrush I bought for £1.00 then they took £45 each month which I had failed to notice. Thankfully I believe I am covered through the bank. Absolute nightmare. Stay away from this company.
The same thing happened to me! I paid online for £1 electric toothbrush but then decided against it and cancelled the transaction. Without my knowledge the point pay have in spite of me cancelling the transaction been taking £45 out of my account every month! I only realised recently because I applied for online banking and can now see all the transactions that are going in and outside of my card. I am so angry! God knows how much money they have stolen from me I'm so mad. Luckily I managed to cancel their 'VIP subscription' by getting onto their website, figuring out which of their point websites were scamming me (PointShop), I went on the option that I had forgotten my password to see if I was even registered on there. If I wasn't they would probably say on the website that an account with that email address doesn't exist. It did exist. I figured out my password and then manage to unsubscribe and delete the account so they definitely can't get my money now. So ha to them! I'm still annoyed that they stole my money but at least they can't steal anymore!
I tried logging in, website would not send me my password.
I came across this website, and stopped my debit card. I advise anyone in a similar situation (trying to cancel their free trial) to do the same.
Clearly, judging by the other comments, this company are ###.
This company also find your email address and bank account details and start charging? I had signed up long ago and struggled to get my money back, now they have reinstated the membership without me knowing and started taking £45.00 out of my account for 4 months. There has to be something we can do?
i have just had 45.00 taken from my account for a £1.00 toothbrush which i never recieved, please wanr others about this company i have had to stop my card do fraud claim and report to police, these people have no morals, i rang them and they laughed at me and said tell the police they can not do anything, please warn others as they are making money out of people for nothing total scammers, need to get them done,
I have also been scammed by these guys.
I have had a lot of transactions online and on cc recently and failed to spot this rogue one. £45 a month for about a year! (stupid me for not being more careful with statements). I have queried with LloydsTSB and they are sending a dispute form. I have managed to get into the pointshop account and it shows me as logging in once (I have no recollection), and purchasing a toothbrush. I have certainly never purchased a toothbrush from them, even for £1. I have an electric toothbrush and have no requirement for a new one!
I will be pursuing refunds vigorously via my bank. If you see this payment on your account, I encourage you to contact your bank immediately and dispute it. Complete scam!
Me too i paid for memory stick end up taking money from account i complain to my bank and they manage refound the money bank but after about two months my just write me that they have done with their investigation that the transation is true that i have to pay back the money which 29.97 pounds i dont even have a job i dont know what to very annoying o dont how i will pay bank back though i manage change my account am still very afraid of them.
My son has just had £45 taken out of his account. We rang customer services and spoke to the most unhelpful customer services person I have ever dealt with. She said that my son had a memory stick from them back in December (duh, 6 months ago?) and this is now the membership charge. My son never had a memory stick from them and I'm challenging them to provide proof of postage. And why take 6 months to take a membership fee - so you forget about them? She also went on to say more or less, you people make me sick, you want something for nothing, then expect not to have to pay! Again, duh - contradiction of terms comes to mind! She was so rude, and I can see my son (who is disabled and unemployed) will be struggling to get this much needed money back, but I will fight it all the way with him. These disgusting ### should be stopped.
report to this ...http://www.actionfraud.police.uk/report_fraud
my advice is stop the card (through your bank) tell them you have lost it, to save blushes, you are not getting any money back, but take it to the office of fair trading .They are a scam company!
phone number is [protected]
they are a danish company with an"office" in london great